Making the patient-consumer

Patient organisations and health consumerism in Britain

By Alex Mold

Making the patient-consumer


  • eBook

Book Information

  • Format: Hardcover
  • ISBN: 978-0-7190-9531-3
  • Pages: 256
  • Publisher: Manchester University Press
  • Price: £80.00
  • Published Date: July 2015
  • BIC Category: Medicine / Health systems & services, Society & social sciences / Social welfare & social services, Social welfare & social services, Health systems & services, POLITICAL SCIENCE / Public Policy / Social Services & Welfare, SOCIAL SCIENCE / General, Sociology, Society & culture: general


Over the last fifty years, British patients have been transformed into consumers. This book considers how and why the figure of the patient-consumer was brought into being, paying particular attention to the role played by patient organisations. Making the patient-consumer explores the development of patient-consumerism from the 1960s to 2010 in relation to seven key areas. Patient autonomy, representation, complaint, rights, information, voice and choice were all central to the making of the patient-consumer. These concepts were used initially by patient organisations, but by the 1990s the government had taken over as the main actor shaping ideas about patient-consumerism. This volume is the first empirical, historical account of a fundamental shift in modern British health policy and practice. The book will be of use to historians, public policy analysts and all those attempting to better understand the nature of contemporary healthcare.


Chapter 1: Autonomy
Chapter 2: Representation
Chapter 3: Complaint
Chapter 4: Rights
Chapter 5: Information
Chapter 6: Voice
Chapter 7: Choice


Alex Mold is Senior Lecturer in History in the Centre for History in Public Health at the London School of Hygiene & Tropical Medicine

Sign up to our newsletter
and receive 30% off all future book orders

Do NOT follow this link or you will be banned from the site!

Your cart is empty.

Select your shipping destination to estimate postage costs

(Based on standard shipping costs)

Final cost calculated on checkout
Promotional codes can be added on Checkout