Organising care around patients

Stories from the frontline of the NHS

By Naomi Chambers and Jeremy Taylor

Organising care around patients


  • Hardcover
  • eBook

Book Information

  • Format: Paperback
  • ISBN: 978-1-5261-4746-2
  • Pages: 272
  • Publisher: Manchester University Press
  • Price: £19.99
  • Published Date: September 2021
  • BIC Category: SOCIAL SCIENCE / Disease & Health Issues, Nursing Management & Leadership, Medical Administration & Management, Medicine / Health systems & services, Sociology, MEDICAL / Hospital Administration & Care, SOCIAL SCIENCE / Sociology / General


The NHS has long declared its commitment to "patient-centred care" but a large gap remains between the fine words and the reality. This book offers new insights by listening closely to those with frontline experience of being cared for. It draws on the power of story-telling - increasingly valued as a tool for learning and research - to help healthcare professionals, managers and politicians to understand how to deliver care that is better organised around patients.

It provides accounts from patients and carers about what it's like when services get it right and wrong, from birth up to the end of life. Each testimony provides powerful messages which are hard to ignore. The cumulative presentation suggests a set of key principles to inform a redrawing of the system.


Introduction: the case for patient-centred care
1 Pregnancy and childbirth
2 Child health
3 Managing a long term health condition as an adult
4 Adult acute care and cancer
5 Mental health
6 Older age and end of life
Conclusion: towards a framework for patient-centred care



Naomi Chambers is Professor of Healthcare Management at the University of Manchester

Jeremy Taylor is Director for the Public Voice at the National Institute of Health Research

Organising care around patients

By Naomi Chambers, Jeremy Taylor

Paperback £19.99 / $29.95

Hardcover £80.00 / $120.00

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