Organising care around patients

Stories from the frontline of the NHS

By Naomi Chambers and Jeremy Taylor

Organising care around patients


  • Hardcover
  • eBook

Book Information

  • Format: Paperback
  • ISBN: 978-1-5261-4746-2
  • Pages: 240
  • Publisher: Manchester University Press
  • Price: £19.99
  • Published Date: September 2021
  • BIC Category: Sociology, MEDICAL / Hospital Administration & Care, SOCIAL SCIENCE / Sociology / General, SOCIAL SCIENCE / Disease & Health Issues, Nursing Management & Leadership, Medical Administration & Management, Medicine / Health systems & services


Stories from the frontline of the NHS is not for the fainthearted. Naomi Chambers and Jeremy Taylors have curated twenty-five accounts from people who agreed to tell the story of what happened when they or their loved ones came into contact with the NHS. The authors defy you not to laugh or cry, or hold your breath in disbelief, at some point when reading this book.

Featuring compelling and true accounts of experiences of the NHS, from birth to death, including from carers, people with mental health difficulties, those suffering debilitating long term conditions, or enduring difficulties associated with older age, this book is a call to action for healthcare professionals, managers and politicians to reframe the NHS so it can provide patient-centred care.

These stories show the NHS at its very best - and also when it falls significantly short. Patients or carers currently battling with the system will derive some hope and encouragement, and clues about what to expect, what to ask for, and from whom.


'I have a real fear that despite the best intentions of most health professionals, pressures in the NHS are resulting in care which is increasingly more transactional and less personalised. This fear keeps me awake at night because a health system which doesn't have patients at its heart won't work. This book challenges and inspires the reader to get us to a better place.'
Martin Marshall, Chair Royal College of General Practitioners and GP in Newham, East London

'There is no health system on the planet that can maintain its sustainability without patients as partners and communities as carers. This book is a timely reminder of this truth.'
Mark Britnell, Vice-Chair and Global Health Expert, KPMG UK


1 Introduction
2 Pregnancy and childbirth
3 Children and young people
4 Managing a long-term health condition as an adult
5 Adult acute care and cancer
6 Mental health and mental illness
7 Older age and end of life
8 Conclusion

Further practical resources
Appendix: Anonymised list of interviewees and background details


Naomi Chambers is Professor of Healthcare Management at the University of Manchester

Jeremy Taylor is Director for the Public Voice at the National Institute of Health Research

Organising care around patients

By Naomi Chambers, Jeremy Taylor

Paperback £19.99 / $29.95

Hardcover £80.00 / $120.00

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